Privacy Policy

Last updated: July 5, 2026

Host901 ("we," "us," or "our"), operated by Silk Road Group, LLC, runs host901.com and offers furnished short stays and apartment leasing at The Exchange Building, 9 N. Second St., Memphis, TN 38103. This Privacy Policy explains what information we collect through this site, how we use it, and the choices you have.

1. Information We Collect

  • Contact details — your name, email address, and phone number when you submit a form, make a booking or purchase, or contact us.
  • Stay and booking details — requested dates, unit preferences, check-in information, guest count, and special requests.
  • Payment information — payments are processed securely by Shopify and its payment partners. We never see or store your full card number.
  • Communications — messages you send us by email, phone, text, or through this site.
  • Device and usage data — IP address, browser type, pages visited, and similar analytics data collected automatically through cookies.

2. How We Use Your Information

  • Process and manage bookings, orders, rent payments, and check-ins
  • Send confirmations, receipts, pre-arrival instructions, and service updates
  • Respond to your questions and requests
  • Improve our site, listings, and guest experience
  • Prevent fraud, enforce our agreements, and protect our property, guests, and residents
  • Comply with legal obligations, including lodging and tax requirements

3. How We Share Information

We do not sell your personal information. We share it only with:

  • Service providers — Shopify (site hosting and checkout), payment processors, and email or messaging providers, only as needed to operate this site and serve you.
  • Booking platforms — if you book one of our units through a third-party platform such as Airbnb, that platform handles your data under its own privacy policy.
  • Legal requirements — when required by law, subpoena, or to protect the rights, safety, and property of our guests, residents, team, or others.

4. Cookies & Analytics

We use cookies and similar technologies to keep the site working (for example, your cart and session) and standard analytics to understand how visitors use the site. You can control cookies through your browser settings; disabling some cookies may affect checkout and other features.

5. Data Retention

We keep personal information only as long as needed for the purposes above — for example, to manage your booking or stay and to meet tax, accounting, and other legal obligations — and then delete or anonymize it.

6. Your Choices & Rights

You may request access to, correction of, or deletion of your personal information by contacting us using the details below. You can opt out of marketing messages at any time by using the unsubscribe link in our emails or by contacting us. Where state privacy laws grant you additional rights, we honor them.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Children's Privacy

This site is not directed to children under 13, and we do not knowingly collect personal information from them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top.

10. Contact Us

Silk Road Group, LLC · Host901
The Exchange Building
9 N. Second St., Memphis, TN 38103
Phone: (901) 410-3424
Email: sardoru@gmail.com